GIGAOM:
It’s just a couple of months since French mobile network Orange suffered a huge, embarrassing outage that left many of its 26 million customers unable to make any calls for nearly an entire day. Now, just when the company thought it was getting over the damage that caused, it’s been hit with another bug.
On Wednesday afternoon, around 800,000 customers lost access to their voicemail as the result of what it says was an application error that has now been resolved. The outage, which seemed to hit users all around the country, lasted for four hours — far less than July’s more-than-12-hour collapse — and talking to Le Figaro, a company spokesman said it was now, finally, fixed.
The dysfunction related to a small glitch on the Orange network. “Our technicians have made an update to one of our messaging platforms, which created a malfunction. The situation returned to normal around 6pm, ” says a spokesman for Orange.
These are testing times for the country’s No1 network, which is not only under pressure from rivals but has also been trying to endure a corporate scandal at parent company France Telecom that has seen a number of senior executives indicted over the deaths of workers.
But from a technical perspective, it’s not the only one to be suffering from software and network issues.
As Kevin Fitchard pointed out here recently, a run of problems have happened to networks across the world, and in fact the same sort of problem that Orange suffered in July has also happened on Verizon in the U.S. and on Britain’s O2. That was down to a malfunction in a piece of infrastructure known as the Home Location Register. [Read more]
posted by: gqjournal
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