Bloomberg:
By Joseph Galante
Nov. 24 (Bloomberg) -- EBay Inc.’s Web-site crash on Nov. 21 may have cost merchants about 80 percent of their sales for the day, according to ChannelAdvisor Corp., which helps retailers sell on the site.
Shoppers searching the site for products such as Apple Inc.’s iPod got a blank page or an error message that the site was unable to run the requested search. EBay may face more disruptions as listing volumes peak during the holiday shopping season, ChannelAdvisor CEO Scot Wingo said in an interview.
EBay’s search engine was down for most of the day after a worker made a change to the system, causing it to crash, said John Pluhowski, a spokesman for the San Jose, California-based company. The technical issue “resulted from a surge in live listings” ahead of the holiday season, EBay said.
“It’s only going to get worse, which makes us concerned,” said Wingo, whose Morrisville, North Carolina-based company helps about 3,000 merchants sell on EBay and other sites. “This weekend showed the EBay search system is pretty fragile.”[more]
posted by: gqpartner
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